Manager – Platform Planning & Design – Chennai

Full-time @Tata Communications in Change Management , in CRM , in Management , in Program Manager , in Technology , in Telecom , in Telecommunications
  • Chennai, India View on Map
  • Apply Before : November 5, 2022
  • Salary: $0.00 - $0.00 / Monthly

Job Description

Great Opportunity to Join Tata Group, Currently hiring Manager – Platform Planning & Design in Chennai India at Tata Communication in CRM Segment, Refer below details to apply Tata Communications Careers in Chennai

 

Job Title : Manager – Platform Planning & Design

Work Location : Chennai India

Reference ID: 815431300

Job Details :

Job Family Descriptor
Candidate should have 10+ years of experience in Telecom/ISP domain

Candidate must have 4-5 years of people management experience

Work closely with enterprise customer, account manager, technical program management team and assurance to meet the customer expectations on delivery milestones

Periodic update to customer is key activity/responsibility

Define project tasks and resource requirements and track project deliverables

Constantly monitor and report on project progress and status to all stakeholders     

Verification/Creation of project plans and ensuring changes completes successfully as per the agreed project plan                        

Good understanding and Knowledge in telco products

Experience in managing international customer for change management life cycle

Experience in Validation and inventory build & scheduling an engineer for service change request

Hands on experience in CRM tools like Amdocs AO, Clarify & SOM. Ticketing tools like Remedy and OFSC

Strong Verbal and written communications skills

A good team player & good Customer experience /satisfaction
Broad outline of the Role
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills

Job Category:  CRM, Telecom, Telecommunications, Program Manager, Change Management, Technology, Management

 

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Required skills