Customer Service Executive – Los Angeles – U.S. – Los Angeles

Full-time @Tata Communications in Customer Service , in Law , in Legal , in Operations , in Procurement , in Technology , in Telecom , in Telecommunications
  • Los Angeles, United States View on Map
  • Apply Before : August 5, 2022
  • Salary: $0.00 - $0.00 / Monthly
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Job Description

Great Opportunity to Join Tata Group, Currently hiring Customer Service Executive – Los Angeles – U.S. in Los Angeles United States at Tata Communication in Telecom Segment, Refer below details to apply Tata Communications Careers in Los Angeles


Job Title : Customer Service Executive – Los Angeles – U.S.

Work Location : Los Angeles United States

Reference ID: 826426700

Job Details :

Job Family Descriptor
Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations – number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability , both in terms of operations and capital investments.Broad outline of the Role
May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Telecom Network Operations and Maintenance.
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures.

May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff.
Work-group/team focus.

Education: Graduate in any discipline
Experience: 8-12 years of project mgmt and/or crisis managementPurpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills

Job Category:  Telecom, Telecommunications, Law, Procurement, Customer Service, Technology, Legal, Operations

tags: Tata Communication Jobs in Los Angeles, Tata Group Jobs, Tata Careers in Los Angeles, Telecom Jobs nearby in Los Angeles, Telecommunications Jobs hiring in Los Angeles, Law jobs hiring, Procurement careers, Customer Service jobs hiring nearby in Los Angeles, Technology vacancy, Legal jobs


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Required skills