Deputy General Manager – CDC – 24002 – Pune

Full-time @Tata Communications in Front End , in General Manager , in Management , in MBA , in Technology , in Telecom , in Telecommunications
  • Pune, India View on Map
  • Apply Before : October 7, 2022
  • Salary: $0.00 - $0.00 / Monthly

Job Description

Great Opportunity to Join Tata Group, Currently hiring Deputy General Manager – CDC – 24002 in Pune India at Tata Communication in Front End Segment, Refer below details to apply Tata Communications Careers in Pune

 

Job Title : Deputy General Manager – CDC – 24002

Work Location : Pune India

Reference ID: 883296400

Job Details :

Key Objective / Purpose of the Job:
Lead and Deliver the Service Delivery for Enterprise business as per designed cycle times; and ensure the end-to-end functioning of the Delivery Process along with consistently meeting the set client KPIs. Keep tab on cost incurred, process adherence, regulatory requirements and other compliances while delivering the KPIs. Front End all Operational and Transactional Customer interactions focussing on Customer Delight. Identify and bridge process gaps to bring in Efficiency, Quality and Cost savings.

Lead and Manage large teams by identifying the skillset requirements, training needs and instil them, by a process driven approach, guide and mentor towards an outcome driven approach. Key Areas include

Eye for details
Delivery within set SLAs
Team Player
Escalations management in day to day operations
Performance management
Identify process gaps and find solutions
Awareness of Automation and Tools for Service Delivery

Technical Skills Requirement:
The key skill requirements for position are mentioned below:

Product knowledge of Enterprise Fixed Line solutions and also recent technologies like IoT, Cloud and Security Services.

Knowledge of Enterprise product range like Leased Lines – DLC, NPLC, Internet leased Lines – ILL, MPLS, Voice Products – PRI, SIP, Cloud based Voice Services, etc.

Coordinating with all stakeholders and ensuring all necessary actions are being taken within set timelines and following set guidelines

Knowledge of Processes and teams involved in Service Delivery of Enterprise products
Understanding technical terms and logs, interpreting the information and accordingly taking the right decision.
Handling escalations
Following up with Internal and external stakeholders
Awareness and basic knowledge of automation tools involved in Service Delivery, Ability to drive in-house automation teams.

Behavioral Skills Requirement:

Requires good – verbal, writing, organizational and forensic skills 
Cross functional skills: Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Flexibility, versatility, dependability
Ability to implement strategy within a short span of time, measure results and come back with dipstick/feedback
People Management
Ability to work with minimal or no supervision.

Experience:
•    15-17 years of relevant experience.

•    Analytical and data skills
Educational Qualifications:

Bachelor’s Degree (BE & B-Tech in Telecom)
MBA (Preferred)

Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills

Job Category:  Front End, General Manager, MBA, Telecom, Telecommunications, Technology, Management

 

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Required skills