Cognizant open to hire a Customer Service Representative in New York to answering calls in an efficient, courteous and accurate timely manner, while assessing New York customers needs and offering solutions by various channels like calls, chats or emails etc.
Post : Customer Service Representative – In-bond Call
Location : New York, New York, United States
Category : Business Processes
Department: Customer Support
Job Summary of Customer support jobs at Cognizant:
To apply Customer services job vacancy in New York, ideal candidate should have the ability to absorb technical concepts and communicate them to a non-technical audience, analytical and problem-solving skills.
Candidates with a “roll-up your sleeves” attitude are encouraged to apply for Customer service jobs in New York online at Cognizant now!
Job Duties of Customer Service Jobs New York:
- Firstly, Drive outstanding customer experience providing information and support through various channels such as phone calls, online chats, and emails,
- Write thoughtful, concise messages that align with our mission,
- Provide valid and complete info to New York customers within the time limit using right methods/tools available, follow up to ensure timely resolution,
- Work in time-sensitive situations in a user focused environment,
- Raise unresolved queries to relevent internal team at New York town.
- Keep records of customer interactions, knowledge in the tags of solution articles
- Raise ticket of issue that arise while troubleshooting to Team Leads
- All other duties as per assigned from New York team.
Required skills to apply jobs in Customer Service Job in New York United States :
- High school graduate or equivalent
- 6 months of customer support or relevant field experience in New York,
- Comfortable to work with modern customer support and productivity tools,
- Excellent communication skills
- Should be quality focused and excellent documentation skills
Customer support agents are motivated to display critical thinking, high attention to detail, technical writing, good communication and interpersonal skills.
Tags: Customer support call centre jobs in New York, Customer service centre hiring in New York, customer service jobs New York, Cognizant jobs in New York, Cognizant United States careers in New York, In-bond call center job in New York
Apply directly on https://careers.cognizant.com/global/en
At Town Tasks, We are here to share all part time or full-time customer services and support jobs at one place for career seekers form New York to have their better career search experience. Apply and refer on advance search to find more Customer service jobs near in New York New York with other employers.