Autonomy Technical Support

Full-time @DoorDash
  • United States View on Map
  • Apply Before : April 7, 2024

Job Description

About the Team

DoorDash Labs is an independent team within DoorDash. We’re hiring for an Autonomy Technical support role to work on robotics solutions solving real business problems.  If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

This role acts as a conduit between Operations and Engineering, helping to implement Engineering requests and needs with Operations. You will ensure the operations fleet is operating successfully everyday, and is configured correctly with minimal downtime and effort. You will report into Operations, working very closely with the engineering in our DoorDash Labs organization. This role will be 100% in-office and on-field.

You’re excited about this opportunity because you will…

  • Act as primary contact for all issues encountered during field testing by Ops team
  • Perform initial debugging, troubleshooting and reporting of all issues that impact Robot Operations – pre-deployment, intra-day, post-deployment, and next day prep
  • Report anomalies, bugs and faults with all pertinent information to facilitate timely and accurate Engineering investigation and resolution
  • Ensure correct software versions and configurations are deployed on robots and other connected systems 

We’re excited about you because…

  • Have experience debugging autonomous systems with Linux, using with the command line and bash scripting
  • Are familiar with system networking, github, writing bugs and technical documentation
  • Have experience working with hardware, configuring and debugging sensors on an IP network
  • Experience capturing stack traces and system errors from log files 
  • You are genuinely curious about how things work (or why they don’t) 
  • Solving problems is something that excites you 
  • Have a strong interest in robotics  

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:
$72,000$121,000 USD

Jobs available in location : San Francisco, CA; Oakland, CA; Concord, CA

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