Senior Associate, S&O – User Growth

Full-time @DoorDash
  • United States View on Map
  • Apply Before : April 7, 2024

Job Description

About the Team

On the User Growth team, our mission is to Make DoorDash the most popular Consumer App for local commerce. Our goal is to organically acquire new customers, retain existing customers, and ultimately grow the number of Monthly Active Users on DoorDash.

About the Role

In this role, you will own projects that drive New Customer Acquisition from hypothesis to implementation to results. You will work with cross functional partners to generate data-driven hypotheses and ideas with the goal of solving key problems for DoorDash consumers. Responsibilities include helping execute experiment plans, setting expectations internally, reporting out on performance, and generating insights to make recommendations for business & product decisions. The metrics you will focus on primarily include Traffic, Conversion, Order Rate, and Retention for our New Customer cohort. Projects you may work on include traffic driving initiatives such as the creation of new customer acquisition channels and conversion driving initiatives such as creating more affordable options for customers on first purchase. You will also be responsible for creating & implementing efficient processes for working cross functionally with our strategic partners. 

You will report into a Senior Manager on our User Growth team within our Consumer Strategy & Operations organization.

You’re excited about this opportunity because you will…

  • Work with data: You will work with DoorDash data to generate actionable insights, track performance, and analyze experiment results.
  • Have a bias for action: At DoorDash we believe that both positive and negative growth compounds – you’re excited about being an operator and drive growth through the projects we execute.  
  • Work cross-functionally: In this role, you will partner closely with our strategic partners including product, analytics, design and user research.

We’re excited about you because…

  • You operate at the lowest level of detail. You are a problem solver who loves digging into the details and looking at the distribution, not just the averages. 
  • You choose optimism. You maintain a positive attitude and perspective, even in the face of challenges, and are motivated by ambitious goals.
  • You’re curious and genuinely interested in the projects you work on, want to understand how things work, and love asking questions.
  • Have a one-team-one-fight mentality. In addition to being an independent operator, you enjoy working with others, and being a part of a team to accomplish a common goal.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:
$85,000$135,000 USD
New Jersey Pay Range:
$85,000$135,000 USD
New York Pay Range:
$85,000$135,000 USD

Jobs available in location : New York City, NY; Chicago, IL; San Francisco, CA

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