Staff Product Designer, Merchant Success

Full-time @DoorDash
  • United States View on Map
  • Apply Before : April 7, 2024

Job Description

About the Team

At DoorDash, our goal is to help shape the future of our local economies by helping restaurants and local businesses to succeed. We deeply believe the best customer experience is synonymous to the success of our business, and that design plays an important role in this success by providing important thought partnership in cross-functional product development.

Within the Merchant Design team we focus on creating customer-centric experiences that help local businesses operate their business better than ever on DoorDash and beyond. We aim to be the essential partner for every merchant, from helping them increase their sales and customer base to providing new solutions that help extend their business beyond their four walls.

About the Role

As Staff Product Designer on the Merchant Success team you’ll be responsible for helping merchants grow their sales in profitable ways by surfacing business growth and optimization opportunities throughout their journey. As part of this strategy you’ll bring a user-centric mindset, establishing standards and frameworks for other teams to use across DoorDash. You’ll work with a multidisciplinary team of product managers, developers, business partners, researchers, content designers, and more to deliver world class experiences that solve complex problems in simple, elegant ways.

You will report into the Design Manager, Restaurant Success on our Merchant Design team in our Design organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

You’re excited about this opportunity because you will…

  • Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, crafting visions, and establishing frameworks
  • Explore complex, ambiguous problem spaces, working with your cross-functional team to understand the opportunity, and then chart a path forward
  • Push the creative boundaries of our merchant experiences with your design explorations through wireframes, prototypes, and high-fidelity visual design
  • Help merchants grow their businesses and improve the lives of millions of DoorDash customers every day
  • Design and ship high-quality product experiences

We’re excited about you because… 

  • You have 5+ years of work experience
  • You excel in complex problem spaces, and bring clarity to your teams through your mastery of the design process
  • You are a strong facilitator who enjoys collaborating across lots of different functions
  • You’re a systems-thinker who translates complexity into intuitive experiences and considers every facet of the user journey
  • You skillfully balance strategy, research, interaction design, and visual design to achieve simple and elegant solutions
  • You value high quality well crafted visual design, and care about the details
  • You are curious, and humble.
  • Prior design experience in local, commerce, and logistics industry is a big plus

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:
$165,000$262,000 USD
New York Pay Range:
$165,000$262,000 USD
Washington Pay Range:
$165,000$262,000 USD

Jobs available in location : Austin, TX; Chicago, IL; Los Angeles, CA; New York, NY; San Francisco, CA; Seattle, WA

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