Hiring Customer Service Representative in Calgary

Full-time @REEF Technology in Information Technology and Services , in Parking Field
  • Calgary, Alberta View on Map
  • Apply Before : May 12, 2023
  • Salary: $30.00 - $90.00 / Hourly

Job Description

Apply careers at REEF Technology, Currently hiring Customer Service Representative in Calgary, Alberta for Parking Field department on basis, Refer below details to apply REEF Technology careers Calgary

REEF transforms static parking facilities into thriving mobility and logistical hubs. Our mission is to be the ecosystem that connects the world to your block. Apply Customer Service Representative jobs nearby Calgary


Job Title : Customer Service Representative

Address:  Calgary, Alberta, Canada

Department: Parking Field


Job Details:

Customer Service Representative
Pay rate: $16.50 Per Hour
Shift/Hours: Monday – Friday, 8 Hour shift
Location: Calgary, AB
Who You’ll Work For  
REEF’s mission is to connect the world to your block. 
We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.
With an ecosystem of 5,000 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do 
You’ll flex your communication skills and problem-solving abilities while serving as a face for REEF Technology’s global-facing brand. By serving as a resource to motorists, you’ll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport. If you’re up for the challenge and ready for fast-paced fun, we’ve got a Customer Service Representative (CSR) position just for you! 
Operate with Speed & Agility  

Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed 
Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations  

Champion Customer Success 

Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information 

Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction 

Cultivate Information Accuracy & Quality  

Spark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency  
Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data  

What We Want From You 

Responsible and accountable for providing general information to customers and assisting with their concerns as needed
Provide trouble shooting and preventative maintenance for parkade equipment
Building and maintaining strong relationships with client, operational and security staff
Accountable for general facility maintenance requirements
Ensuring all safety protocols are met
Ability to work independently and/or in a team-oriented environment
Capable of working in a variety of weather conditions
Able to lift a minimum of 30lbs when required
Other projects as assigned
Must be at least 18 years of age  
Previous experience in a high-volume, fast-paced environment, preferred  
A knowledge of contact center policies and software, including CRM, phone systems, etc.  
A strong work ethic and reliability with professionalism and poise  
Superior interpersonal, verbal, and written communication skills 

What We’ll Provide 

RRSP Matching program
Personal Absence Days (PAD)
Flexible schedules
Career pathing and advancement opportunities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Frequently operate small office equipment such as a computer, calculator, and copier/printer 

Will remain in seated position for extended periods of time 

Work is performed indoors for extended periods of time, including up to the entire duration of shift. 

Visit https://careers.reeftechnology.com/ to submit application at Reef

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