Bilingual Call Center Manager

Full Time 1 month ago

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Employment Information

Job Level Entry Level

Experience Less Than 1 Year

Job Type Full Time

Location New Haven, Connecticut

We are seeking a high-caliber, bilingual (Spanish/English) leader to oversee Call Center operations for a premier healthcare provider in New Haven. This is a critical leadership role ensuring patient access and service excellence within an active ambulatory/outpatient setting. The ideal candidate will be a "hands-on" manager capable of optimizing call workflows while maintaining a compassionate, patient-centered culture.

Core Requirements

Language: Native or professional fluency in Spanish and English is strictly required.
Ambulatory Expertise: Proven experience working specifically within an ambulatory or outpatient clinical environment.
Call Center Tenure: Minimum of 5 years of experience in a high-volume call center environment.
Leadership Experience: Minimum of 3 years in a formal Management or Supervisory role, leading diverse teams and managing performance metrics (KPIs).

Key Responsibilities

Direct daily operations of the clinical call center, ensuring efficient patient scheduling and inquiry resolution.
Monitor and improve key metrics including average handle time, abandonment rates, and first-call resolution.
Mentor and develop a team of bilingual CSRs, fostering a culture of accountability and empathy.
Collaborate with clinical leadership to align call center workflows with ambulatory care standards and HIPAA compliance.

Why Apply? This is a stable, high-impact opportunity to lead a dedicated team within a mission-driven organization. If you are a bilingual leader with a passion for healthcare operations and a track record of success in outpatient settings, we want to hear from you.

salary: $75,000 - $80,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Key Responsibilities

Direct daily operations of the clinical call center, ensuring efficient patient scheduling and inquiry resolution.
Monitor and improve key metrics including average handle time, abandonment rates, and first-call resolution.
Mentor and develop a team of bilingual CSRs, fostering a culture of accountability and empathy.
Collaborate with clinical leadership to align call center workflows with ambulatory care standards and HIPAA compliance.

SkillsCall CenterCall Center SupportERP
QualificationsYears of experience: 3 yearsExperience level: Experienced

Frequently asked questions

Bilingual Call Center Manager is located in New Haven, Connecticut, United States of America.

This Bilingual Call Center Manager position is offered as Full Time.

This role requires Less Than 1 Year experience. Seniority level: Entry Level.

Click Apply on this page, complete the form and upload your resume to apply for Bilingual Call Center Manager directly on TownTasks - USA’s Leading Job Portal for Local & Remote Jobs.