Customer Service Representative

Full Time 1 month ago

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Employment Information

Job Level Entry Level

Experience Less Than 1 Year

Job Type Full Time

Location Bridgeton, New Jersey

We are partnered with a growing manufacturer client in Bridgeton NJ looking to add additional team members to their customer service team. The ideal candidate will have previous customer service experience - ideally in a technical or manufacturing environment. If you are interested please apply here today!

salary: $45,000 - $50,000 per year
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

Enter and manage customer orders in Microsoft Dynamics Business Central with a high level of accuracy.
Monitor open orders to ensure timely processing, fulfillment, shipping, and invoicing.
Respond to inquiries from customers, brokers, and sales staff regarding product availability, order status, pricing, and delivery timelines.
Collaborate with brokers and sales representatives to resolve order discrepancies, product issues, and customer concerns.
Coordinate with internal departments (including operations, shipping, and accounting) to ensure seamless customer service and satisfaction.
Proactively identify and escalate issues that may affect customer experience or order fulfillment.
Maintain accurate and up-to-date customer records and communication notes within Business Central.
Participate in special projects and initiatives aimed at improving customer service processes.

SkillsFollow-upActive ListeningTelephone EtiquetteERPCRMTyping SkillsBasic Computer SkillsCustomer Service
QualificationsYears of experience: 2 yearsExperience level: Experienced

Frequently asked questions

Customer Service Representative is located in Bridgeton, New Jersey, United States of America.

This Customer Service Representative position is offered as Full Time.

This role requires Less Than 1 Year experience. Seniority level: Entry Level.

Click Apply on this page, complete the form and upload your resume to apply for Customer Service Representative directly on TownTasks - USA’s Leading Job Portal for Local & Remote Jobs.