We are partnered with a growing manufacturer client in Bridgeton NJ looking to add additional team members to their customer service team. The ideal candidate will have previous customer service experience - ideally in a technical or manufacturing environment. If you are interested please apply here today!

salary: $45,000 - $50,000 per year
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

• Enter and manage customer orders in Microsoft Dynamics Business Central with a high level of accuracy.
• Monitor open orders to ensure timely processing, fulfillment, shipping, and invoicing.
• Respond to inquiries from customers, brokers, and sales staff regarding product availability, order status, pricing, and delivery timelines.
• Collaborate with brokers and sales representatives to resolve order discrepancies, product issues, and customer concerns.
• Coordinate with internal departments (including operations, shipping, and accounting) to ensure seamless customer service and satisfaction.
• Proactively identify and escalate issues that may affect customer experience or order fulfillment.
• Maintain accurate and up-to-date customer records and communication notes within Business Central.
• Participate in special projects and initiatives aimed at improving customer service processes.

SkillsFollow-upActive ListeningTelephone EtiquetteERPCRMTyping SkillsBasic Computer SkillsCustomer Service
QualificationsYears of experience: 2 yearsExperience level: Experienced