We are looking for a key player in a full-time role who can drive all customer service tasks, ensuring the consistent delivery of high-quality support and seamless order management. If you are a top performer ready to make a significant impact on customer satisfaction and contribute to a globally recognized team, this is the opportunity for you. Apply now!



salary: $62,000 - $72,800 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a courteous and professional manner
• Provide accurate product or service information to customers, addressing any questions or concerns
• Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented
• Resolve escalated customer complaints and issues in a timely and professional manner
• Analyze customer feedback and identify opportunities for improvement in service delivery
• Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation)
• Work closely with other departments to address customer needs
• Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts)
• Track and update customers on the status of their orders or requests
• Support internal customers? requests (i.e: Engineering orders, product audits, scrapping)
• Monitor shipping conditions and routing on sales orders for accuracy

Skills2yrs CSR in manufacturing (2 years of experience is required)Customer Service ExcellenceAttention to DetailConflict Resolution (2 years of experience is required)Communicate Courteously Proficient with ExcelProficient with OutlookStrong Written / Verbal SkillsOrder ProcessingShipping TrackBachelors Degree (1 year of experience is required)
QualificationsYears of experience: 2 yearsExperience level: Experienced