Overview: We are seeking a highly motivated and detail-oriented Customer Service Specialist to drive all customer service tasks, ensuring the consistent delivery of high-quality customer support and efficient order management. This role is crucial for maintaining customer satisfaction and optimizing order flow.

salary: $62,500 - $73,000 per year
shift: First
work hours: 8 AM - 4 PM
education: Bachelors

Responsibilities

Customer Support:

• Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.
• Provide accurate product or service information to customers, addressing any questions or concerns.
• Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented.
• Resolve escalated customer complaints and issues in a timely and professional manner.
• Analyze customer feedback and identify opportunities for improvement in service delivery.
• Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation).
• Work closely with other departments to address customer needs.

Order Management:

• Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts)
• Track and update customers on the status of their orders or requests.
• Support internal customers? requests (i.e: Engineering orders, product audits, scrapping).
• Monitor shipping conditions and routing on sales orders for accuracy. 

Qualifications

Basic Qualifications: 

• Bachelor?s degree in a relevant field. 
• Proven experience in a customer service role.
• strong communication skills, both written and verbal.

SkillsBasic Computer SkillsERPCustomer supportData Entry
QualificationsYears of experience: 3 yearsExperience level: Experienced