Customer Support Specialist

Full Time 1 month ago

$job, 'class' => $classButtonApply, 'wrapClass' => 'ms-auto' ]) !!}

@php $tldrLocation = trim(implode(', ', array_filter([$job->city_name, $job->state_name]))) ?: $job->full_address; $tldrTypes = $job->jobTypes->pluck('name')->filter()->join(', '); $tldrShowSalary = ! $job->hide_salary && ((float) $job->salary_from > 0 || (float) $job->salary_to > 0) && (! JobBoardHelper::isSalaryHiddenForGuests() || auth('account')->check()); $tldrParts = array_filter([ $job->has_company ? __('Employer: :c', ['c' => $job->company_name]) : null, $tldrLocation ? __('Location: :l', ['l' => $tldrLocation]) : null, $tldrTypes ? __('Type: :t', ['t' => $tldrTypes]) : null, $tldrShowSalary ? __('Salary: :s', ['s' => trim(strip_tags((string) $job->salary_text))]) : null, $job->jobExperience->name ? __('Experience: :e', ['e' => $job->jobExperience->name]) : null, $job->apply_url ? __('Apply on employer site') : __('Apply directly on :site', ['site' => theme_option('site_title', 'TownTasks')]), ]); ?>

Employment Information

Job Level Entry Level

Experience Less Than 1 Year

Job Type Full Time

Location Fort Lauderdale, Florida

Overview: We are seeking a highly motivated and detail-oriented Customer Service Specialist to drive all customer service tasks, ensuring the consistent delivery of high-quality customer support and efficient order management. This role is crucial for maintaining customer satisfaction and optimizing order flow.

salary: $62,500 - $73,000 per year
shift: First
work hours: 8 AM - 4 PM
education: Bachelors

Responsibilities

Customer Support:

Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.
Provide accurate product or service information to customers, addressing any questions or concerns.
Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented.
Resolve escalated customer complaints and issues in a timely and professional manner.
Analyze customer feedback and identify opportunities for improvement in service delivery.
Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation).
Work closely with other departments to address customer needs.

Order Management:

Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts)
Track and update customers on the status of their orders or requests.
Support internal customers? requests (i.e: Engineering orders, product audits, scrapping).
Monitor shipping conditions and routing on sales orders for accuracy.

Qualifications

Basic Qualifications:

Bachelor?s degree in a relevant field.
Proven experience in a customer service role.
strong communication skills, both written and verbal.

SkillsBasic Computer SkillsERPCustomer supportData Entry
QualificationsYears of experience: 3 yearsExperience level: Experienced

Frequently asked questions

Customer Support Specialist is located in Fort Lauderdale, Florida, United States of America.

This Customer Support Specialist position is offered as Full Time.

This role requires Less Than 1 Year experience. Seniority level: Entry Level.

Click Apply on this page, complete the form and upload your resume to apply for Customer Support Specialist directly on TownTasks - USA’s Leading Job Portal for Local & Remote Jobs.