We are seeking a dedicated Customer Support Technician to join our team, providing essential technical support for all campus-wide computers, peripherals, software, and educational technology. This vital role operates directly on-site at a major regional educational institution and is responsible for incident resolution, hands-on equipment support, and ensuring a seamless technology experience for all staff and students.

If you thrive on solving technical challenges, excel in customer service, and want a career that directly supports academic success, this is your opportunity.

 
 
location: Estherville, Iowa
job type: Permanent
salary: $40,000 - 43,000 per year
work hours: 8am to 5pm
education: Associates
 
responsibilities:

• Direct Technical Support: Install, support, repair, and maintain the full range of end-user technology, including desktops, laptops, monitors, peripherals, and specialized educational technology equipment.
• Incident Resolution: Interface effectively and professionally with end-users (students, faculty, and staff) to diagnose and resolve technical and operational problems quickly and efficiently.
• Documentation & Coordination: Accurately gather information to log incidents and service requests in the ticketing system. Work collaboratively with the central Service Desk and System Administrators to resolve complex issues.
• Field Service & Travel: Travel to on-campus and off-campus client facilities as needed for equipment installation, maintenance, repair, and demonstrations.
• A/V and Event Support: Provide set-up, operation, and teardown of essential Audio/Visual (A/V) support for various college events and classroom systems.
• User Empowerment: Promote self-service solutions and coach end-users on effective technology use, providing hands-on training and creating clear technical support documentation.
• Operational Excellence: Maintain and deliver equipment to client locations, frequently requiring the use of hands and appropriate tools, and the ability to lift up to 50 lbs.

 
qualifications:
- One (1) to three (3) years of recognized success in Desktop Support, educational technology, or a closely related technical support field.

- Associate's Degree or Certificate/Diploma in Computer Science, Information Technology, or a related field.

- Demonstrated ability to execute strong customer service skills and apply good reasoning/troubleshooting for handling client complaints and machine repair service needs.

- Possess a valid driver's license and the ability to occasionally drive a company vehicle for equipment delivery.

- Ability to work a full-time, 40-hour schedule, with the flexibility to work evenings and weekends as required (including scheduled on-call duty).