Customer Support Technician

Full Time 4 days ago

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Employment Information

Job Level Entry Level

Experience Less Than 1 Year

Job Type Full Time

Location Estherville, Iowa

We are seeking a dedicated Customer Support Technician to join our team, providing essential technical support for all campus-wide computers, peripherals, software, and educational technology. This vital role operates directly on-site at a major regional educational institution and is responsible for incident resolution, hands-on equipment support, and ensuring a seamless technology experience for all staff and students.

If you thrive on solving technical challenges, excel in customer service, and want a career that directly supports academic success, this is your opportunity.

location: Estherville, Iowa
job type: Permanent
salary: $40,000 - 43,000 per year
work hours: 8am to 5pm
education: Associates

responsibilities:

Direct Technical Support: Install, support, repair, and maintain the full range of end-user technology, including desktops, laptops, monitors, peripherals, and specialized educational technology equipment.
Incident Resolution: Interface effectively and professionally with end-users (students, faculty, and staff) to diagnose and resolve technical and operational problems quickly and efficiently.
Documentation & Coordination: Accurately gather information to log incidents and service requests in the ticketing system. Work collaboratively with the central Service Desk and System Administrators to resolve complex issues.
Field Service & Travel: Travel to on-campus and off-campus client facilities as needed for equipment installation, maintenance, repair, and demonstrations.
A/V and Event Support: Provide set-up, operation, and teardown of essential Audio/Visual (A/V) support for various college events and classroom systems.
User Empowerment: Promote self-service solutions and coach end-users on effective technology use, providing hands-on training and creating clear technical support documentation.
Operational Excellence: Maintain and deliver equipment to client locations, frequently requiring the use of hands and appropriate tools, and the ability to lift up to 50 lbs.

qualifications:
- One (1) to three (3) years of recognized success in Desktop Support, educational technology, or a closely related technical support field.

- Associate's Degree or Certificate/Diploma in Computer Science, Information Technology, or a related field.

- Demonstrated ability to execute strong customer service skills and apply good reasoning/troubleshooting for handling client complaints and machine repair service needs.

- Possess a valid driver's license and the ability to occasionally drive a company vehicle for equipment delivery.

- Ability to work a full-time, 40-hour schedule, with the flexibility to work evenings and weekends as required (including scheduled on-call duty).

Frequently asked questions

Customer Support Technician is located in Estherville, Iowa, United States of America.

This Customer Support Technician position is offered as Full Time.

This role requires Less Than 1 Year experience. Seniority level: Entry Level.

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