The Senior Client Support Agent delivers front-line support to customers through inbound calls and written communication. Agents balance efficiency with a best in class client experience while identifying opportunities to cross-sell and retention. You must have an active P&C license to qualify. If you are interested in learning more, apply today!

salary: $52,000 - $66,560 per year
shift: First
work hours: 8 AM - 7 PM
education: High School

Responsibilities

• Resolve moderate-to-complex inquiries via email/chat.
• Execute policy endorsements and audits accurately across carriers.
• Ensure compliance with state regulations and carrier SLAs.
• Document cases with precision in Salesforce and carrier systems.
• Mentor and train L1-L2 agents on workflow best practices.

You must have an active Property and Casualty license to qualify 




SkillsActive ListeningFollow-upClient ServiceTyping SkillsTechnical SupportBasic Computer SkillsBasic Software SkillsCall Center SupportSales Support
QualificationsYears of experience: 4 yearsExperience level: Experienced