Order Management Analyst | Dearborn, MI

Are you a high-energy professional who thrives on precision and fast-paced workflows? We are looking for an Order Management Analyst to join a flexible sales organization focused on revenue growth and operational excellence.

The Mission

You will be the "gears" of the operation, ensuring customer purchase orders move seamlessly through our systems with a focus on speed, accuracy, and data integrity.

 
 
location: Dearborn, Michigan
job type: Permanent
salary: $45,000 - 52,000 per year
work hours: 9am to 5pm
education: High School
 
responsibilities:
ESSENTIAL FUNCTIONS

• Prepares, tracks, and processes incoming customer purchase orders in Baan for manual and EDI transactions
• Prepares correspondence to customers/Sales/Purchasing to assist in the internal and external resolution of order discrepancies. Retains discrepancy approvals for audits of customer contracts/purchase orders (PO)
• Produces customer purchase orders into a sales order acknowledgement to the customer and FCS purchase order to the supplier within 24 hours
• Completes requested amendments for cost, customer sell price, supplier, part number changes, address changes, quantity changes, or any other required update within 24 hours of receipt
• Enters new customer delivery addresses in Baan and requests new GSDB codes as needed. Verifies new GSDB codes set up in the Ford GSDB website match the customer PO and Baan to maintain integrity of the customer names and delivery addresses
• Coordinates and processes billable and sample depot part orders into Baan and the DOW Depot System
• Monitors order discrepancies utilizing tracking tools such as the Pending Outlook Folders, Wolib Log, and various Baan reports
• Adds and updates customer routing, broker information, customer part numbers and contact information in Baan to retain integrity of records
• Peer reviews fields in the Baan Item Master using Item Master peer review session
• Creates and maintains signal codes, item groups, statistics codes, Item Master template parts, and expense parts in the Item Master
• Produces Mod Center orders from spreadsheets for generation of the sales orders and purchase orders in Baan
• Enters new part setup requests for orders in Baan and monitor thru completion
• Enters, monitors, and processes shipper information for special markets scrap program
• Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Ensures compliance with corporate standards, review daily work of peers, and meet monthly performance objectives
• Documents and maintains step by step instructions of internal processes and procedures
• Stores all files electronically in a systemized filing format to comply with ISO required retention and document management
• Other duties may be assigned

 
qualifications:
EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree from a four year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience

We offer an attractive and competitive compensation and benefits package, which includes medical, dental, vision, paid holidays, 401(k), disability, and tuition reimbursement assistance. If you take pride in your work and are committed to personal and professional success, we want to talk to you. Please visit www.fordcomponentsalesllc.com to learn more.

WORK ENVIRONMENT

FCS is an