Are you a people-first leader who thrives on coaching, developing talent, and driving daily performance? We?re looking for a Customer Service Manager who excels at leading frontline teams, reinforcing culture, and ensuring exceptional service execution. This role is ideal for someone who loves hands-on coaching, builds confidence and capability in others, and creates a high-performance environment where KPIs and client outcomes consistently improve. You will be the frontline force for performance excellence, accountability, and team engagement. Interested in learning more? Apply today!

salary: $75,000 - $80,000 per year
shift: First
work hours: 8 AM - 7 PM
education: High School

Responsibilities

• Lead and coach agents daily to meet or exceed KPIs (SLA, NPS, CSAT, FCR).
• Conduct weekly 1:1s focused on behaviors,