Customer Service Manager

Full Time 1 month ago

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Employment Information

Job Level Entry Level

Experience Less Than 1 Year

Job Type Full Time

Location San Antonio, Texas

Are you a people-first leader who thrives on coaching, developing talent, and driving daily performance? We?re looking for a Customer Service Manager who excels at leading frontline teams, reinforcing culture, and ensuring exceptional service execution. This role is ideal for someone who loves hands-on coaching, builds confidence and capability in others, and creates a high-performance environment where KPIs and client outcomes consistently improve. You will be the frontline force for performance excellence, accountability, and team engagement. Interested in learning more? Apply today!

salary: $75,000 - $80,000 per year
shift: First
work hours: 8 AM - 7 PM
education: High School

Responsibilities

Lead and coach agents daily to meet or exceed KPIs (SLA, NPS, CSAT, FCR).
Conduct weekly 1:1s focused on behaviors,

Frequently asked questions

Customer Service Manager is located in San Antonio, Texas, United States of America.

This Customer Service Manager position is offered as Full Time.

This role requires Less Than 1 Year experience. Seniority level: Entry Level.

Click Apply on this page, complete the form and upload your resume to apply for Customer Service Manager directly on TownTasks - USA’s Leading Job Portal for Local & Remote Jobs.