The Director of Network Services is responsible for the strategic leadership, architecture, and operational oversight of the hospital system's enterprise-wide network infrastructure. This role ensures high availability, performance, security, and compliance across all hospital facilities, clinics, data centers, and cloud environments. As part of a mission-driven healthcare organization, this leader plays a critical role in enabling seamless connectivity and digital transformation that enhances patient care, clinician experience, and operational efficiency.

The ideal candidate is a transformational leader with deep expertise in enterprise networking, SD-WAN, cloud connectivity, and network security. They must demonstrate a strong commitment to the organization's mission of providing compassionate, personalized care, with a special focus on serving vulnerable and underserved populations.

This role requires a servant leader who leads with humility, accountability, and empathy while maintaining a relentless focus on outcomes. The Director of Network Services is expected to build trust, foster psychological safety, and develop a culture of continuous improvement-empowering teams to deliver reliable, secure, and scalable network services in life-critical healthcare environments.

 
 
location: Telecommute
job type: Permanent
salary: $142,936 - 201,972 per year
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Strategic Leadership & Architecture

• Develop and execute a comprehensive network strategy aligned with business objectives.
• Lead network modernization initiatives including SD-WAN, Zero Trust, cloud networking, automation, and observability.
• Lead large-scale lifecycle and innovation programs coordinating multiple vendors and teams operating in parallel.
• Collaborate with cross-functional leaders to align network services with digital transformation goals.
• Evaluate emerging technologies to improve reliability, security, and cost effectiveness.
• Lead through influence and service, removing barriers so teams can focus on patient-care outcomes.

M anaged Services Performance & Governance

• Provide executive oversight of Managed Service Providers (MSPs) responsible for network operations.
• Establish performance frameworks including SLAs, KPIs, scorecards, and service reviews.
• Hold MSPs accountable for incident response, problem management, change execution, and standards adherence.
• Partner with MSP leadership to drive automation, risk reduction, and service optimization.
• Ensure MSP delivery models scale to support concurrent lifecycle and modernization initiatives.

Leadership & Team Development

• Serve as a people-first, servant leader fostering trust, inclusion, and accountability.
• Build and sustain a high-performing network organization with clear expectations and outcomes.
• Coach and mentor leaders and engineers, developing both technical and leadership capability.
• Establish career paths, succession planning, and skills development programs.
• Develop teams capable of operating in matrixed, multi-vendor environments.
• Recognize and reinforce behaviors aligned with service excellence and patient-first outcomes.

Budget & Vendor Management

• Own the network services budget ensuring cost efficiency and reliability.
• Govern complex vendor ecosystems including OEMs, integrators, MSPs, and carriers.
• Optimize contracts to maximize ROI while maintaining service quality.
• Drive automation and AI-enabled network operations to improve efficiency and resiliency.

Qualifications

• 10+ years of enterprise networking experience with 5+ years in leadership roles.
• Proven experience leading large, multi-year lifecycle and innovation programs with multiple vendors.
• Demonstrated success building and sustaining high-performing technical teams.
• Expertise in SD-WAN, MPLS, cloud networking, and automation.
• Experience with Cisco, Aruba, Gigamon, Extreme Networks, and similar platforms.
• Familiarity with Palo Alto, Forescout, Fortinet, or equivalent security technologies.
• Knowledge of healthcare regulatory and security frameworks such as HIPAA and NIST.
• Bachelor's degree required; relevant certifications preferred.

What You Will Need

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

 
qualifications:
- 10+ years of enterprise networking experience with 5+ years in leadership roles.

- Proven experience leading large, multi-year lifecycle and innovation programs with multiple vendors.

- Demonstrated success building and sustaining high-performing technical teams.

- Expertise in SD-WAN, MPLS, cloud networking, and automation.

- Experience with Cisco, Aruba, Gigamon, Extreme Networks, and similar platforms.

- Familiarity with Palo Alto, Forescout, Fortinet, or equivalent security technologies.

- Knowledge of healthcare regulatory and security frameworks such as HIPAA and NIST.

- Bachelor's degree required; relevant certifications preferred.