Are you an expereinced customer service agent interested in insruance? This is an excellent entry-level opportunity for someone looking to start a career in the insurance field without the requirement of constant phone interaction. As a non-call case worker, you will play a crucial role in ensuring the smooth and efficient handling of client inquiries through digital channels. If you are interested in learing more, apply today!

salary: $41,600 - $52,000 per year
shift: First
work hours: 8 AM - 7 PM
education: High School

Responsibilities

• Handle basic client inquiries and requests primarily via email and live chat. This includes providing general updates on case status and processing routine information changes.
  
  
• Accurately document all interactions, case updates, and relevant information within the internal systems.
  
  
• Redirect claims and complex inquiries to the appropriate department or senior staff member for further handling.
  
  
• Maintain a high standard of service and professionalism in all non-call client interactions.
  
  
• Required to obtain your P&C license 
  
  

SkillsFollow-upActive ListeningTelephone EtiquetteEmpathyTyping SkillsCRMBasic Computer SkillsBasic Software SkillsInsurance
QualificationsYears of experience: 2 yearsExperience level: Experienced